Refund Policy

1. Credit packs

Each purchase adds a stated number of consumable credits to your account after Dodo Payments confirms payment. Text generation currently uses one credit and photo transformation currently uses three credits. Packs do not renew automatically.

2. Failed generations

If a generation fails before a result is completed, the reserved credits are returned automatically to your AI Coloring balance when the failure is confirmed. This is a return of credits, not a monetary refund. If the balance does not correct itself, contact support with the approximate time and generation type.

3. Problems eligible for review

We will investigate and, where appropriate, refund or correct:

• a duplicate charge for the same intended purchase;
• a successful charge where credits were not delivered after a reasonable confirmation period;
• an incorrect pack or amount caused by a technical error;
• an unauthorized transaction reported promptly, subject to reasonable account verification; or
• a defective digital service or another circumstance where applicable law requires a refund or remedy.

Do not send full card numbers, security codes, passwords, or email login codes. We only need your account email and Dodo order or payment reference.

4. Unused and consumed credits

You may request cancellation and a refund of a wholly unused credit pack within 14 days of purchase. We review whether any credits from that purchase have been consumed and whether a statutory cancellation right applies.

Once digital credits have been used to start generations, the consumed portion is normally non-refundable unless the service was defective or applicable law requires a remedy. Approved partial refunds may remove the corresponding unused credits from your balance. Promotional or complimentary credits have no cash value.

5. How to request a refund

Email support@aicoloring.online from your account email and include:

• your Dodo order or payment reference;
• the purchase date and credit pack;
• the reason for the request; and
• any relevant screenshot that does not expose payment credentials.

Submit billing-error and unauthorized-payment reports as soon as possible so we can investigate. We may ask for additional information reasonably needed to confirm account ownership or prevent fraud.

6. Approval and refund timing

If approved, refunds are submitted through Dodo Payments to the original payment method. We will send confirmation when the request is processed. Your bank or payment provider controls when the funds appear; this commonly takes 5–10 business days and can take longer depending on the payment method or country.

7. Statutory rights

Nothing in this policy limits a mandatory cancellation right, legal guarantee, chargeback right, or other consumer remedy available under applicable law. Rules for digital content differ by country and may depend on whether you requested immediate supply and began consuming the digital credits.

8. Contact

For billing and refund help, contact support@aicoloring.online. Please also review our Terms of Use.